Getting medication

The path of your prescription

It’s important to know that prescriptions for specialty medications take longer to fill than traditional medications due to added steps and approvals. We’ll walk you through the process and let you know when you can expect your medication.

Your doctor will e-prescribe, fax or call us with your specialty prescription. Or you can drop off a written prescription at any CVS Pharmacy®.* Then we take it from there.


Benefits Verification:

If your medication requires prior authorization (most specialty medications do), we’ll work with your doctor and your insurance provider to get approval and update you on the status. If you need financial assistance to help pay for your medications, we’ll work with you on that, too.

Care Team Support

CareTeam Support:

You’ll be assigned a dedicated CareTeam with specialists in your condition. They’ll check-in to see what you need and how they can help moving forward. They’ll also make arrangements for injection training, home infusions and nursing services, as needed.

Getting Medication

Getting Your Medication:

Whether you choose delivery or pickup at a CVS Pharmacy*, we’ll make sure you get your medication. Getting you the medication you need when you need it is our top priority. You can also track your order along the way, online or through our mobile app. Watch our video.

Ready to get started with CVS Specialty?
Call us at 1-866-444-8896
or start online.

*Where allowed by law. In-store pick up is currently not available in Oklahoma. Some states require first-fill prescriptions to be transmitted directly to the dispensing specialty pharmacy. Products are dispensed by CVS Specialty and certain services are only accessed by calling CVS Specialty directly. Certain specialty medication may not qualify. Services are also available at Long’s Drugs locations.