Contact us
Get support from your CVS Specialty CareTeam. We're ready to answer your questions.
Contact your CareTeam
When you fill prescriptions with us, you have access to dedicated support led by nurses and pharmacists specially trained in conditions like yours. They are known as your CVS Specialty® CareTeam. Your CareTeam can answer questions about your health, medication and insurance. They can give you personalized care in managing your health to live your best life.
Do you have a non-medical question? Chat with your CareTeam from 8 AM to 9 PM ET to ask questions about:
- Rx orders and refills
- Billing, insurance or payments
- Financial assistance
Do you have a non-medical question? Chat with your CareTeam from 8 AM to 9 PM ET to ask questions about:
- Rx orders and refills
- Billing, insurance or payments
- Financial assistance
Getting answers to your health questions should be easy. And with CVS Specialty™, it’s simple to send a secure message to your CareTeam, with questions on side effects, order status and more. To get started, sign in or use TouchID® to access our app.
- Tap the messaging icon to get started.
- Select the topic you’d like to discuss.
- Then, type in your question and send.
A CareTeam member trained in your condition will respond as soon as possible. And once they reply, you’ll get a notification. Just sign back in, read the reply, and ask more questions if you’d like.
CVS Specialty. Providing personalized support, whenever you need it.
Do you have a medical question? Send a secure message to your CareTeam at any time to ask questions about:
- Your medication or condition
- Drug interactions
- Medication side effects
Sign in or register, then click on the secure messaging icon.
Getting answers to your health questions should be easy. And with CVS Specialty™, it’s simple to send a secure message to your CareTeam, with questions on side effects, order status and more. To get started, sign in or use TouchID® to access our app.
- Tap the messaging icon to get started.
- Select the topic you’d like to discuss.
- Then, type in your question and send.
A CareTeam member trained in your condition will respond as soon as possible. And once they reply, you’ll get a notification. Just sign back in, read the reply, and ask more questions if you’d like.
CVS Specialty. Providing personalized support, whenever you need it.
Do you have a medical question? Send a secure message to your CareTeam at any time to ask questions about:
- Your medication or condition
- Drug interactions
- Medication side effects
Sign in or register, then click on the secure messaging icon.
We experience high call volumes. To avoid wait times on the phone, we recommend contacting us through secure messaging or chat.
Rx refills or order status
Call the number on your Rx label or 1-800-237-2767 (TTY: 711).
Monday – Friday, from 8 AM – 8 PM ET.
Billing and payments
1-800-250-9631 (TTY: 711).
Monday – Friday, from 8 AM – 8 PM ET.
Login and technical support
For help with CVSspecialty.com or the CVS Specialty app, call 1-855-264-3239 (TTY: 711).
Monday – Friday, from 9 AM – 6 PM ET.
We experience high call volumes. To avoid wait times on the phone, we recommend contacting us through secure messaging or chat.
Rx refills or order status
Call the number on your Rx label or 1-800-237-2767 (TTY: 711).
Monday – Friday, from 8 AM – 8 PM ET.
Billing and payments
1-800-250-9631 (TTY: 711).
Monday – Friday, from 8 AM – 8 PM ET.
Login and technical support
For help with CVSspecialty.com or the CVS Specialty app, call 1-855-264-3239 (TTY: 711).
Monday – Friday, from 9 AM – 6 PM ET.
Providing personalized care for 34 conditions.
See a full list of generic and brand-name medications offered through CVS Specialty.