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Securely message your CareTeam.

Securely message your CareTeam.

Your CareTeam is your best resource for all the information you need – whether you have concerns about your medication, questions about insurance or need to know the status of your order. The best way to reach your CareTeam is to send a secure message.

You can message your CareTeam at any time about:

  • Your medication or condition
  • Medication side effects or interactions
  • Billing, insurance or payments
  • Financial assistance and other resources
  • Rx orders and refills

Send a secure message to your CareTeam:

Send a message

Need an online account?

Register Now 

 

Getting answers to your health questions should be easy.  And with CVS Specialty™, it’s simple to send a secure message to your CareTeam, with questions on side effects, order status and more. To get started, sign in or use TouchID® to access our app. 

  • Tap the messaging icon to get started.
  • Select the topic you’d like to discuss. 
  • Then, type in your question and send.

A CareTeam member trained in your condition will respond as soon as possible. And once they reply, you’ll get a notification. Just sign back in, read the reply, and ask more questions if you’d like. 

CVS Specialty. Providing personalized support, whenever you need it.

Securely message your CareTeam.

 

Getting answers to your health questions should be easy.  And with CVS Specialty™, it’s simple to send a secure message to your CareTeam, with questions on side effects, order status and more. To get started, sign in or use TouchID® to access our app. 

  • Tap the messaging icon to get started.
  • Select the topic you’d like to discuss. 
  • Then, type in your question and send.

A CareTeam member trained in your condition will respond as soon as possible. And once they reply, you’ll get a notification. Just sign back in, read the reply, and ask more questions if you’d like. 

CVS Specialty. Providing personalized support, whenever you need it.

Securely message your CareTeam.

Your CareTeam is your best resource for all the information you need – whether you have concerns about your medication, questions about insurance or need to know the status of your order. The best way to reach your CareTeam is to send a secure message.

You can message your CareTeam at any time about:

  • Your medication or condition
  • Medication side effects or interactions
  • Billing, insurance or payments
  • Financial assistance and other resources
  • Rx orders and refills

Send a secure message to your CareTeam:

Send a message

Need an online account?

Register Now 

Contact us by phone.

You can also reach us by phone during regular business hours, which may vary by pharmacy location. Select one of the options for phone numbers and availability.

During January and February, we experience high call volumes and you will likely experience longer than normal wait times. We recommend contacting us through secure messaging. We appreciate your patience.

For questions about refills, shipments or delivery, call your pharmacy. You’ll find the phone number in the top right corner of your Rx label.

If you need to reach us and don't have a prescription label available, call 1-800-237-2767 (TTY: 711).

We can be reached Monday - Friday, from 8 a.m. - 6 p.m. The on call team is available 24/7 for help after hours. Please note that hours may vary by pharmacy location.

For questions about refills, shipments or delivery, call your pharmacy. You’ll find the phone number in the top right corner of your Rx label.

If you need to reach us and don't have a prescription label available, call 1-800-237-2767 (TTY: 711).

We can be reached Monday - Friday, from 8 a.m. - 6 p.m. The on call team is available 24/7 for help after hours. Please note that hours may vary by pharmacy location.

For billing or payment questions, call 1-800-250-9631 (TTY: 711). We can be reached Monday – Friday, from 8 a.m. – 8 p.m. ET.

For billing or payment questions, call 1-800-250-9631 (TTY: 711). We can be reached Monday – Friday, from 8 a.m. – 8 p.m. ET.

For help with CVSspecialty.com or the CVS Specialty app, call 1-855-264-3239 (TTY: 711).

We can be reached Monday - Friday, from 9 a.m. – 6 p.m. ET.

For help with CVSspecialty.com or the CVS Specialty app, call 1-855-264-3239 (TTY: 711).

We can be reached Monday - Friday, from 9 a.m. – 6 p.m. ET.

Providing personalized care for 34 conditions.

See a full list of generic and brand-name medications offered through CVS Specialty.

View our specialty drug list