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Message your CareTeam

Have a question? Securely message a nurse or pharmacist specially trained for conditions like yours to get the answers you need. 

Get to know your CareTeam.

Get to know your CareTeam.

When you fill prescriptions with us, you have access to a nurse and pharmacist specially trained for conditions like yours. Together, they are known as your CVS Specialty® CareTeam. You can rely on them to not only answer questions, but to help support you in managing your health and live your best life. The CareTeam includes nurses and pharmacists who can give you personalized support and answer questions about your medication.

You can send a secure message online to your CareTeam anytime when you sign in or register for an account. Our business hours are Monday through Friday, 8 a.m. to 9 p.m. local time.

Get to know your CareTeam.

Get to know your CareTeam.

When you fill prescriptions with us, you have access to a nurse and pharmacist specially trained for conditions like yours. Together, they are known as your CVS Specialty® CareTeam. You can rely on them to not only answer questions, but to help support you in managing your health and live your best life. The CareTeam includes nurses and pharmacists who can give you personalized support and answer questions about your medication.

You can send a secure message online to your CareTeam anytime when you sign in or register for an account. Our business hours are Monday through Friday, 8 a.m. to 9 p.m. local time.

Get your questions answered.

Get your questions answered.

Questions and concerns can arise at any time, especially if you’re a new patient. For personalized help, send a message to your CareTeam to ask about:

  • The status of your Rx order
  • Prescription refills
  • Medication symptoms or side effects
  • Billing and insurance questions
  • Drug interactions, and more

Get your questions answered.

Get your questions answered.

Questions and concerns can arise at any time, especially if you’re a new patient. For personalized help, send a message to your CareTeam to ask about:

  • The status of your Rx order
  • Prescription refills
  • Medication symptoms or side effects
  • Billing and insurance questions
  • Drug interactions, and more

Look for the “chat” icon to send a message.

Look for the “chat” icon to send a message.

Sign in or register for an account to ask your CareTeam a question. Just look for the “chat” icon in the upper-right corner and click or tap to send a message. Your CareTeam will respond as soon as possible.

Sign in or register for an account to send a secure message to your CareTeam

Look for the “chat” icon to send a message.

Look for the “chat” icon to send a message.

Sign in or register for an account to ask your CareTeam a question. Just look for the “chat” icon in the upper-right corner and click or tap to send a message. Your CareTeam will respond as soon as possible.

Sign in or register for an account to send a secure message to your CareTeam

Taking on your condition, together.

Taking on your condition, together.

Managing a specialty condition can be difficult and sometimes isolating. For CVS Specialty patient Judith, the ongoing support she receives from her CareTeam helps her to stay on track with her medication and provides her with a sense of comfort knowing that she’s not alone.

Taking on your condition, together.

Taking on your condition, together.

Managing a specialty condition can be difficult and sometimes isolating. For CVS Specialty patient Judith, the ongoing support she receives from her CareTeam helps her to stay on track with her medication and provides her with a sense of comfort knowing that she’s not alone.

Refill your prescription

You can easily refill your specialty Rx online in just a few minutes.

Pick up or delivery

Get important information on the ways you can receive your medication.*

Check order status

Always know the status of your Rx order with emails and text alerts.

Condition-specific resources

Access important articles, videos and guides that can help you manage your condition.

*Specialty delivery options are available where allowed by law. In-store pick up is currently not available in Oklahoma. Puerto Rico requires first-fill prescriptions to be transmitted directly to the dispensing specialty pharmacy. Products are dispensed by CVS Specialty and certain services are only accessed by calling CVS Specialty directly. Certain specialty medication may not qualify. Services are also available at Long’s Drugs locations.

Download our app.
Easily manage your care. Download the CVS Specialty™ Mobile App.