There are four primary phases of prescription status: In Progress, Shipped, Closed and Rx Discontinued. Additionally, you’ll find a more detailed sub-status on the prescription details page.
Here’s a brief overview of each status:
- In Progress: prescriptions are going through the specialty pharmacy dispensing process. Additional status information will help convey which step the prescriptions are in and provide more details.
- Shipped: prescriptions have left the dispensing facility and are in the care of the shipping partner or they’ve been delivered to the shipping destination. When available, tracking is viewable in the dashboard.
- Closed: prescriptions may be closed for many reasons. Some examples include but are not limited to:
Triaged to another pharmacy
Unable to contact patient
A detailed reason for “Closed” status is located on the prescription details page.
- Rx Discontinued: prescriptions may be discontinued for many reasons. Some examples include but are not limited to:
Renewal Rx Not Received
A detailed reason for “RX Discontinued” status is located on the prescription details page.