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Non-Discrimination and Accessibility Notice (ACA § 1557)

Discrimination is Against the Law

CVS Specialty complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with 45 CFR § 92.101(a)(2)). CVS Specialty does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex. 

 CVS Specialty: 

  • Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats). 
  • Provides free language assistance services to people whose primary language is not English, which may include: 
    • Qualified interpreters 
    • Information written in other languages. 

 If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, call Customer Care at 1-866-322-0984 (TTY: 711). 

 If you believe that CVS Specialty has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:  

Civil Rights Coordinator
Attn: 1557 Coordinator
CVS Pharmacy, Inc. 
1 CVS Drive, MC 2332,  
Woonsocket, RI 02895

Email:  Coordinator1557@cvshealth.com
Fax:  401-652-9935

 You can file a grievance in person or by mail or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.  

 You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

 U.S. Department of Health and Human Services
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201  
1-800-368-1019, 800-537-7697 (TDD) 

 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.  
This notice is available at CVS Specialty’s website: https://www.cvsspecialty.com/

Get Help in Other Languages 

ENGLISH

To access language services at no cost to you, call 1-800-423-1411 (TTY: 711).
 

ARABIC

للحصول على الخدمات اللغوية دون أي تكلفة، الرجاء الاتصال على الر ق423-1411 -800-1 (رقم هاتف الصم والبكم: 711)  . 

CHINESE (TRADITIONAL)

如欲使用免費語言服務,請致電 1-800-423-1411 (TTY: 711)。

 

FARSI (PERSIAN)

برای دسترسی به خدمات زبان به طور رایگان، با شماره 1-800-423-1411 (TTY: 711) تماس بگیرید.

 

FRENCH

Afin d'accéder aux services langagiers sans frais, composez le 1 800 423-1411 (TTY: 711).

 

FRENCH CREOLE HAITIAN

Pou jwenn sèvis lang gratis, rele 1-800-423-1411 (TTY: 711).

 

GERMAN

Um auf für Sie kostenlose Sprachdienstleistungen zuzugreifen, rufen Sie 1-800-423-1411 (TTY: 711) an.

 

ITALIAN

Per accedere ai servizi linguistici, senza alcun costo per lei, chiami il numero  1-800-423-1411 (TTY: 711).

 

JAPANESE

言語サービスを無料でご利用いただくには、1-800-423-1411 (TTY: 711)までお電話ください。

 

KOREAN

무료 언어 서비스를 이용하려면 1-800-423-1411 (TTY: 711)번으로 전화해 주십시오.

 

POLISH

Aby uzyskać dostęp do bezpłatnych usług językowych proszę zadzwonoć 1-800-423-1411 (TTY: 711).

 

PORTUGUESE

Para acessar os serviços de idiomas sem custo para você, ligue para 1-800-423-1411 (TTY: 711).

 

RUSSIAN

Для того чтобы бесплатно получить помощь переводчика, позвоните по телефону 1-800-423-1411 (TTY: 711).

 

SPANISH

Para acceder a los servicios de idiomas sin costo, llame al 1-800-423-1411 (TTY: 711).

 

TAGALOG

Para ma-access ang mga serbisyo sa wika nang wala kayong babayaran, tumawag sa 1-800-423-1411 (TTY: 711).

 

VIETNAMESE

Nếu quý vị muốn sử dụng miễn phí các dịch vụ ngôn ngữ, hãy gọi tới số 1-800-423-1411 (TTY: 711).

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