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      Financial assistance support

      Need help paying for your specialty medications but don’t know where to start? Our specialists are here to help.

      Two people leaning together by kitchen sink in home setting

      Getting help to manage your medication costs

      Specialty medications often require special handling (like refrigeration), ongoing care and support. Because of this, insurance plans may place them on higher “tiers” that can lead to higher copays, coinsurance or deductibles. The good news is that there are many resources to help with these costs. If you qualify, our specialists can help connect you to third-party financial assistance programs.

      Types of financial assistance

      After your insurance plan processes a claim, you may qualify for third-party financial assistance programs that can help lower your out-of-pocket costs. You can apply for these programs without paying a fee. The amount you save will depend on a few factors. These include the medication you’re prescribed, your plan benefits and the third-party financial assistance program’s eligibility criteria and terms and conditions. Once you’re enrolled, any savings will be applied automatically.

      Here are some programs our specialists may connect you with:

      • Manufacturer copay assistance: Savings programs offered by specialty drug manufacturers to help lower out-of-pocket costs for eligible patients
      • Patient assistance programs: Financial support programs sponsored by drug manufacturers for eligible patients
      • Foundations and grants: Non-profit foundations — like Patient Advocate Foundation and HealthWell Foundation — offer grants that provide financial help to eligible patients

      We may also connect you with other third-party resources outside of copay assistance, including:

      Current application process

      When you reach out to us, our specialists will review your financial situation. We’ll help connect you to programs and guide you through the next steps to apply. We’re here to make the process as simple as possible for you.

      Our specialists will need certain information from you. This may vary depending on which programs you may be eligible for. When you call us, it’s a good idea to have these details handy so we can help you faster:

      • Date of birth
      • Address
      • Number of individuals in a household
      • Household income
      • Social security number (in some cases)

      Coming soon: We’re working on a new tool that’ll make things easier for you. Coming soon, with your consent, we’ll be able to help you automatically enroll in select manufacturer copay assistance programs.

      After initial outreach

      After you speak with our team, we’ll update your patient profile. We’ll review your insurance claim again, including any available third-party assistance programs. Then, we will let you know what your new copay will be.

      Tips for a seamless experience

      • Reach out to us early to get support before your first medication fill.
      • Reply promptly to document requests during enrollment to prevent delays.
      • Update us with any changes to your insurance, income or address.
      • Keep copies of your applications and approval letters for your records.

      Ready to explore your options? Call the number on your prescription label or send us a Live Chat by clicking on the chat icon when you sign into your CVS Specialty account. Our specialists are available Monday through Friday, 8 AM to 9 PM ET and Saturday and Sunday, 9 AM to 6 PM ET.

      This information is not a substitute for medical advice or treatment. Talk to your doctor or health care provider about your medical condition and prior to starting any new treatment. CVS Specialty assumes no liability whatsoever for the information provided or for any diagnosis or treatment made as a result, nor is it responsible for the reliability of the content.

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      Your privacy is important to us. Our employees are trained regarding the appropriate way to handle your private health information.